LibAnswers Best Practices

Updating System Statuses in LibAnswers

All system status updates are managed from the admin product page. Only users with Editor and Admin access can change product statuses. If you do not have access, please have your supervisor contact the Systems Department.

Changing a product status

1. Navigate to the admin product page: LibAnswers > Admin > System Status Management > Products
2. Locate the affected product in the list
   1. If the product is not listed, create a listing by selecting the ‘Add a Product’ button under the product tab.
      1. At minimum, enter the Product’s Name and assign it to the appropriate Folder, if applicable.
      2. Provide a brief Description of the product and list any individual resources, if applicable.
3. Change the Product Status to the corresponding Status Term (see Status Terms)
   1. This will prompt a pop up for a post
4. Fill out the post
   1. Select a Post Type. Make sure it matches the changed Status.
   2. Title the post with the Product that is down and the issue. Keep the title short as if writing a newspaper headline with a noun and a verb.
      1. Examples:
      • “Full Text Finder Currently Unavailable”
      • “Access Issues Reported for Fusion, Journal Finder, and all EBSCO databases"
   3. Succinctly describe the issue in the post. Include screenshots if helpful.
      1. Example:
         • Full Text Finder links are leading to an “application error” message. EBSCO engineers are investigating this issue.
   4. Verify that the post is ‘Status: Public’
   5. Post Update

Updating an existing affected product status

Once the issue has been resolved or has become a known issue, update the Product Status on the admin product page. This will trigger a new post, which is necessary for the RSS feed to generate a new update.

1. Navigate to the admin product page: LibAnswers > Admin > System Status Management > Products
2. Locate the affected product in the list
3. Change the Product Status to the corresponding Status Term (see Status Terms)
   1. This will prompt a pop up for a post
4. Fill out the post
   1. Select a Post Type. Make sure it matches the changed Status.
   2. Title the post with the Product that is down and the issue. Keep the title short as if writing a newspaper headline with a noun and a verb.
      1. Examples:
      • “Full Text Finder Currently Unavailable”
      • “Access Issues Reported for Fusion, Journal Finder, and all EBSCO databases"
   3. Succinctly describe the issue in the post. Include screenshots if helpful.
      1. Example:
         • Full Text Finder links are leading to an “application error” message. EBSCO engineers are investigating this issue.
   4. Verify that the post is ‘Status: Public’
   5. Post Update