Ticketing Queues
We use ticket queues to effectively and efficiently respond to library patron inquiries. There are currently five active ticketing queues:
- Reference Desk
- Special Collections & University Archives
- E-Resources
- Access Services
- ILL
Access & Notifications
Access and permission levels are assigned at the queue-level and are based on whether the user works directly in the queue.
- Admin — Includes department heads/leads for a given queue.
- Regular — Includes all other library staff and librarians that work directly in a given queue.
- Limited (Notes Only) — All users have at least this level of access to all queues.
Email notifications for new tickets are configured at the queue-level and are based on whether the user works directly in the queue. Notifications are only sent to users with 'Admin' or ‘Regular’ level permissions in a given queue.