Ticket Queues Training & Documentation
Training Materials
The following training materials and tutorials provide an overview of how the LibAnswers ticket queues work. These resources are created and maintained by Springshare, the makers of LibAnswers.
Basics for regular queue users
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Answering & Managing Tickets — SpringyU CourseRegular queue users will learn how to claim and view ticket details, manually create tickets, reply to and add internal notes to tickets, transfer tickets, create canned responses (macros), etc. Course takes 51 minutes to complete.
Basics for admin queue users
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Setting up Queues — SpringyU CourseAdmin queue users will learn how to configure email notifications for new and unanswered tickets, setup and manage metadata for tickets, manage tags for tickets, etc. Course takes 56 minutes to complete.
Documentation
LibAnswers documentation is available for any questions you may have while working in the system. You may also contact Anders if you prefer.
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LibAnswers DocumentationGet help with LibAnswers!