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LibAnswers Best Practices

Standards for working with tickets and analytics, submitting FAQs, and updating systems statuses.

Working with Tickets

More information coming. Check the Springshare documentation below for how to work with tickets.

More information

Springshare Help Center

Tickets: Reply to the patron, add internal notes, or transfer / assign a ticket

Last Updated: Jul 5, 2025 8:04 AM
URL: https://library.usfca.edu/libanswers-best-practices
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Tags: Electronic Resources & Systems Department, website best practices, website style guide